Refund & Cancellation Policy

If you are not satisfied with a paid plan or module, cancel within 7 days of the charge for a full refund — no questions asked. We only ask the reason so we can improve. This applies to your first purchase of a given plan or module.

• You can cancel a paid subscription at any time from your account's billing settings, or by emailing us.
• Cancellation stops future renewals; your paid features remain available until the end of the period you have already paid for.
• The free tier has no charge and needs no cancellation — you can simply stop using it.

• Beyond the 7-day window, fees for the current billing period are generally non-refundable, and cancellation takes effect at the end of that period.
• If you were charged in error, or a paid feature was materially unavailable due to a fault on our side, contact us — we will make it right, including a pro-rata or full refund where fair.
• Yearly plans cancelled mid-term are not automatically refunded for unused months, except under the guarantee above or where required by law.

Approved refunds are made to the original payment method through our payment partner. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to appear depends on your bank or card issuer.

Reach us via our contact page from the address on your account, with your workspace name and the charge you are asking about — see our contact page for all the ways to get in touch.